Returns and complaints

Legally, you have the right to cancel your order without providing a reason within 14 days of receiving it. After cancellation, you have an additional 14 days to return the product to me.

If you cancel your entire order, you will be refunded the full order amount, including shipping costs. If you choose to return only part of your order, you will be refunded the amount corresponding to that part of your order.

The costs of returning the order are to be borne by the customer.

If you exercise your right of withdrawal, the product, along with all supplied accessories and, as far as is reasonably possible, in its original condition and packaging, must be returned to me. In short: balls of yarn must be unused and still have their labels attached, crochet hooks must be in their packaging, etc.

To exercise your right of withdrawal, you may cancel your order within 14 days via your account page or by using the withdrawal form. You are also welcome to contact us at any time via email or through the contact page. Please be sure to include your order number when using the contact page.

Once you have indicated that you wish to exercise your right of withdrawal, I expect to receive the order or the products you wish to cancel back within 14 days.

Once you have cancelled your order, I will refund the amount for the product or the order within 14 days, using the same payment method you used when placing the order. This is conditional upon my receiving the order back in good condition.

When returned, yarns must be in an unused condition. If this is not the case, I may charge you for any resulting loss in value.

Please return the order, securely packed, to the return address provided further down this page. Include a note with your name and order number so that I know who it is from. Alternatively, you may use the withdrawal form (PDF).

Refunds are issued using the same payment method that was used for the original order. It may take a few days for the funds to be credited back to you once the refund has been processed and sent to your bank.

For refunds, I look at the original amount paid. If you cancel your entire order, you will be refunded the full amount. If you cancel part of your order, you will be refunded for that portion. Please note that I may deduct an amount for any loss in value if the product is not returned in good condition.

Should the product be damaged, or the packaging damaged more than is necessary to try out the product, I may charge you for this reduction in the product's value. Please handle the product with care and ensure it is well-packaged when returning it.

When returned, yarn must be in an unused condition. If this is not the case, I may charge you for any resulting loss in value.

Digital products that can be downloaded immediately after purchase cannot be returned or cancelled. This includes, for example, digital patterns that are available for download right after payment.

These digital products are not subject to the right of withdrawal. Once payment has been successfully made, the sale is final.

When an order contains both a digital pattern and physical products that are shipped, the digital pattern is the only item not covered by the right of withdrawal. The physical products that are shipped remain subject to the right of withdrawal.

Your order can be returned to:

Cora's Knit Knacks
Walvisplein 33
1704WX Heerhugowaard
the Netherlands