Frequently Asked Questions
Do you have a question? Looking for some information? I've tried my best to collect as many of the frequently asked questions on this page.
A lot of information is also available on other pages. Like all information in regards to ordering, shipping and paying, how I handle reviews and ratings and how you can cancel or return your order. Should you be looking for something else, then take a look at the frequently asked questions, and if you still can't find the answer to your question don't hesitate to send me a message!
Location
Can I pick my order up?
Yes, pick up is available if you're in or near Heerhugowaard, the Netherlands. Simply choose the pick up option from the shipping options and I'll sent you an email when your order is ready for pick up.
The email will contain a time slot for your pick up. If you really can't pick your order up during said time slot, just respond to the email letting me know and we'll schedule another time.
Do you have a physical store anywhere?
No, at the moment I have no physical location where my products are sold. The address listed on my website is NOT a visiting address!
In the future you might be able to shop on appointment from my studio at home.
Where do you sell?
Right now I only permanently sell through my own website. But occasionally I will attend, markets or events so you can see my products in person. Keep an eye on my socials to find out when and where!
Ordering
How do back orders work?
For a lot of the materials, like yarn and crochet hooks you have the option to order more then I have in stock. The add to card button will change to back order and the cart and order page will show a message that the product is on back order.
In this case I will purchase the back ordered products from the manufacturer or wholesaler. If you ordered more yarn then I had (IE you needed 5 balls and I had only 4 in stock) I will order the whole amount for you so all will come from the same color batch.
Can my order be shipped somewhere else?
Yes! You can have your order shipped to any address you'd like. Simply fill in the address of the receiver and you're done. This way you can order a gift and it can be shipped directly to the person you're giving it too.
All orders contain a card with a handwritten note, so if you have a message for the receiving party that can be included. Simply add this message as a note to the order.
Can my order be giftwrapped?
Yes, that is a possibility, but technically not needed. Every order is packaged up like a gift, because I want you to feel like you ordered yourself something special when you open the box.
All orders contain a card with a handwritten note, so if you have a message for the receiving party that can be included. Simply add this message as a note to the order.