Terms and Conditions

1. Cora's Knit Knacks

Cora's Knit Knacks is registered at the Dutch Chamber of Commerce with number 68878982 and is located at the Tarwekamp 136, 1112HJ in Diemen.

2. Application of these terms

When a customer confirms an order at this website he/she accepts the terms and conditions described on this page. These conditions apply to the following websites where Cora's Knit Knacks is active: www.corasknitknacks.com and www.corasknitknacks.etsy.com.  

3. Listing descriptions and photo’s

Cora's Knit Knacks conducts intensive effort to ensure that all the published information is correct and complete. Nevertheless it is possible that there are flaws in the published information. If there is any incorrect information on my website I will do my best to ensure it will be corrected as soon as possible. Cora's Knit Knacks is not liable for any direct – or indirect damage resulting from the usage of information on this site. In case you notice any inappropriate, incomplete, incorrect information on my websites, you can inform the administrator of my site. The colors of the pictures on my site can differ slightly from the original product. Colors can change depending on the browser you use. Cora's Knit Knacks is not responsible for publications by third parties.

4. Prices

Prices at www.corasknitknacks.com are in euro’s, excluding VAT and excluding shipping costs. Cora's Knit Knacks remains the right to change or correct prices at all time. Cora's Knit Knacks is not responsible for incorrect pricing, like typing errors or printing errors, and beholds the right to change prices after an order has been placed.

5. Shipping costs

Please read my shipping policy for details on shipping costs.

6. Orders

After a customer has placed an order, he/she will receive an e-mail with the confirmation of its order. This confirmation will also specify whether a payment has been made or is still outstanding. Each customer is required to check the information on the order confirmation and has to inform Cora's Knit Knacks in case of any incompleteness or mistakes.

7. Delivery

Delivery time – for items in stock – in the Netherlands is between 1 to 5 business days and within Europe between 3 and 14 business days. International delivery in other countries varies between 1 to 6 weeks. Contact me if you would require priority shipment or when you need specific information.
I will make every effort to deliver the order on time, but it is not guaranteed and we are not liable for delays for reasons beyond my control. Read more in my shipping policy.

8. Returns

The customer has the right to cancel the purchase order and/or delivered goods. In the case of a return, you must notify me in writing within 14 days after you receive the product. You can do so by emailing to info@corasknitknacks.com using your order number and specifying which items you would like to return. After your notification you have to ship back the goods as quick as possible, with a maximum period of 14 days.  Transportation costs for returning any goods have to be paid by the customer. Returns must be unused, in the state you received them, and in the original packaging.

Custom orders specifically made at the request of a customer cannot be returned.

9. Shipment

I ship orders to the address that the customer provides during purchase of my items.

10. Complaints

Complaints have to be made in written within 7 days after delivery and send to info@corasknitknacks.com or send by mail to the address listed above. Please include your name, email address, phone number, the product and it's description and the purchase date in your complaint. Cora's Knit Knacks will review each complaint. In case a complaint is valid, my compensation is limited to exchange of goods or to the limit of the paid order amount.

I will respond to your complaint within 14 days.

11. Conflicts

All contracts and orders between Cora's Knit Knacks and her customers where these conditions apply,  Dutch law applies in case of any conflicts.

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